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General conditions of use and sale

Cookie policies

PREAMBLE

Kids-Trip holiday camps are organized every Vaud school holidays: February (one week), April (two weeks), July (four weeks), August (four weeks), October (two weeks) and December (two weeks) ).
These are day or dormant (overnight) vacation camps depending on the period.
Kids-Trip is a company in Individual Reason registered in the commercial register since 12/07/2018 under number CH-550.1.180.491-4 and whose head office is located Rue Gambetta, 7 in Clarens (Vaud) The services described in the program on the website are reserved but are sometimes subject to modifications for the smooth running of the camp and the comfort of the children. Registration for one of the courses presented implies acceptance of the general conditions of sale below.

RESPONSIBILITY OF THE PARTICIPANT

Any interrupted or shortened camp or any service not consumed by the participant, for any reason whatsoever, will not give rise to any refund. The participant must draw attention to any determining element of his choice on any particularity concerning him likely to affect the course of the camp. 

CANCELLATION

If you had to cancel your reservation, please let us know in writing (email or message), the date of sending serving as a reference and proof for the calculation of the cancellation fees. Cancellation by the participant will result in the collection of cancellation fees, per registration file, according to the scale below:
- more than 30 days deducted from administrative costs alone, i.e. 60 CHF per person
- Between 30 days and 7 days: 50% of the total price
- Less than 7 days before the start or no show: 100% of the total price Any camp voluntarily shortened by the participant results in the collection of cancellation fees of 100% of the price of the camp.

CANCELLATION OF THE INTERNSHIP

In the event that the camp is canceled by Kids-Trip, the member will receive compensation equal to the services not performed. In the event of bad weather conditions, the camps are neither canceled nor reimbursed, indoor solutions will be organized.


 PLEASE NOTE the cancellation guarantee is not included in our packages.

 To benefit from this coverage, you can take out optional cancellation insurance (see below). 

OPTIONAL CANCELLATION GUARANTEE (100CHF)

The cancellation guarantee allows the member to reimburse the sums withheld by Kids-Trip,
in accordance with the general cancellation conditions of sale above, when the member must cancel
all or part of his camp for reasons of illness or health duly certified.

By accident, we mean unintentional bodily harm on the part of the victim
arising from the sudden action of an external cause and preventing it from moving by its
own means.

By illness we mean unintentional bodily harm on the part of the victim
arising from the sudden action of an external cause and preventing him from leaving his home.

In all cases, a deductible of CHF 100 per camp will remain the responsibility of the participant.

Conditions of exclusion: Illness or accident existing at registration.

The optional guarantee ceases on the day the camp begins.
On the other hand, in the event of an interruption of a
camp in progress for reasons of illness or accidents duly certified, the
reimbursement will be prorated for days or sessions not consumed by the participant.

To benefit from the refunds linked to the optional cancellation guarantee, the member must notify

Kids-Trip as soon as possible by presenting the medical certificate justifying its cancellation for
force majeure.



The optional Cancellation Guarantee must be taken out at the time of booking.

It is only valid for 5-day camps.

General conditions of use and cookie policies

In this data protection declaration, we inform you about how your personal data is collected and processed when you visit our website. By personal data, we mean all information that can be attributed to a particular person or that contributes to the identification of a person. This includes, for example, name, address and date of birth, but also donations, conclusions about interests, IP addresses or activities when visiting websites.

We process the personal data that you have provided to us in order to inform you, in the event that you are a member of Kids Trips on our projects, to correctly enter your donations, to send you our newsletter, to respond to your request, to register your participation in events or excursions, or process your order on our shop.

Principles

The websites of Kids Trip , its sections and its centers (hereinafter referred to as «Kids Trip») are aimed at people in Switzerland. People living abroad are welcome to visit our web pages, but they are not our target audience. Kids Trip websites are subject to Swiss data protection law, in particular the Federal Data Protection Act (hereinafter LPD) and the Telecommunications Act (LTC).

Access to our internet pages goes through a transport layer encryption, and the personal data that you provide to us, for example via a contact form, are transmitted to us encrypted by a secure connection (SSL / TLS).

We regularly organize, ourselves or in collaboration with partners, activities and excursions. The information made available when registering on the website or by e-mail is saved on our server.

Children and young people:

our offers are not only aimed at adults but also at children and young people to whom we offer activities, for example. People under the age of 18 should not provide us with personal data without the permission of their parents or legal guardians.

Collection of personal data when visiting our websites

Each time you visit one of our websites, some automated data from your device is collected and stored in what are called server log files. The following data is collected:

  • IP address, date and time of the request;
  • time zone difference from GMT;
  • content of the request (specific page);
  • access status / HTTPS status code;
  • amount of data transmitted;
  • website from which the request originates;
  • Web browser;
  • operating system and interface, language and browser version.

On the one hand, this data is used to simplify and make your use of the website more pleasant. For example, they allow our website to be displayed correctly on your device or in your browser. On the other hand, they help us, for example, to know which information and offers you particularly value as a user and where we can still improve. Since we have activated the IP anonymization function on this website, no conclusions can be drawn about your person.

Use of cookies

We use "cookies" on our websites to identify your browser or device. A cookie is a small file that is automatically saved by the internet browser used on your computer or mobile device when you visit our website. It doesn't let us know who you are. In order to offer you an optimal service, we use both "session cookies" and "permanent cookies".

The data stored in session cookies allows you to use our web pages without restriction. Session cookies are deleted after each of your visits to our websites. Persistent cookies, on the other hand, save user settings and other information for a longer period of time and optimize the use of our web pages beyond the current visit. Persistent cookies also help us better understand how you use our services and content.

You can deactivate cookies in your browser (the details of this procedure are available in the menu bar of your browser, under the "help" section). If you disable cookies, we cannot guarantee that all features (eg choice of language) will be available without restriction.

Contact form and other forms

There are forms on our websites that you can use to ask questions electronically, participate in events, place orders in our shop or make donations, for example. The data requested depends on the purpose of each form. We collect the data you provide to us in the forms in question (e.g. name, email address, telephone number). When you submit the form, the system also records your IP address and the date and time of submission. These data are used to prevent misuse of our contact form.

Newsletter

For sending and analyzing our newsletter, we need your contact information (such as your name, email address and country). This allows us to identify which information is of interest to you and thus improve our offer. We use the Mailchimp service, with headquarters and branches in the United States (address: The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308 USA). The servers are also located in the United States. This means that the data we process may be transmitted, stored or processed in the United States. Security measures are taken in harmony with applicable legal provisions to ensure adequate protection of all personal data that is transmitted to the United States from Switzerland, the United Kingdom or the EEA. Information on data transmission in other countries: https://mailchimp.com/de/help/mailchimp-european-data-transfers/. General data protection declaration: https://mailchimp.com/legal/privacy/#5._General_Information

You have the possibility at any time to refuse the sending of the newsletter and to unsubscribe from it. All you need to do is click on the link at the end of each newsletter and unsubscribe.

Web analysis, monitoring and optimization

Coverage analysis allows us, for example, to know when and how the content and functions of our websites are most often used or which areas should be improved. The services used provide us with information about our visitors, their behavior and interests, as well as demographic data such as age or gender. We only have this data in anonymized form and users are not personally identified. We have activated the IP anonymization function on this website. Within member states of the European Union and in other countries that have ratified the Agreement on the European Economic Area, this option forces Google to shorten your IP address before transmitting it to the United States. The IP address transmitted by your browser as part of Google Analytics is therefore not combined with other data from Google.

Google Analytics:

coverage measurement and web analysis. Service Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Parent Company: Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. Website: https://marketingplatform.google.com/intl/fr/about/analytics/. Data protection declaration (also valid for the following Google services): https://policies.google.com/privacy.

Google Optimize:

we use the Google Optimize service to improve the attractiveness, content and functioning of our website. Google Optimize is a sub-service of Google Analytics. Website: https://marketingplatform.google.com

Google Tag Manager:

Google Tag Manager is a solution that allows us to manage so-called tags and thus to include other services in our online offer. Tag Manager does not create user profiles and does not store cookies. Website: https://marketingplatform.google.com

Google Fonts:

We integrate the fonts of the service provider Google into our websites. In this context, the user's data is only used to ensure that the display and use of fonts in the browser used is technically safe, efficient and maintenance-free. Website: https://fonts.google.com/

reCAPTCHA:

We integrate the “reCAPTCHA” function into our websites to be able to verify that data (eg in online forms) is entered by human beings and not by machines which act automatically (“bots”). Website: https://www.google.com/recaptcha.

Google Ads:

online advertising program including conversion tracking. A cookie is placed in the device used when a user clicks on an ad displayed by Google. If it is a Kids Trip ad, we and Google may know that someone clicked on the ad and was redirected to a particular web page. However, we do not receive any information that allows identification. You can deactivate the Google conversion cookie by changing the user settings in your internet browser.

Its data processing mandate gives Google the right to mandate subcontractors. You will find the list of these subcontractors on https://privacy.google.com/businesses/subprocessors/. The processed information is only stored for as long as necessary for the purpose provided or prescribed by law.

You will find indications on the Google privacy settings on the fact https://privacy.google.com/take-control.html. Opt-out option and opt-out plugin: https://tools.google.com/dlpage/gaoptout. Settings for displaying advertisements: https://adssettings.google.com/authenticated.

Refiner.io:

micropolling tool with which we question visitors when they are on the website. It allows us to record the answers given for our applications. Address: Refiner SAS, 10, rue de Penthièvre, 75008 Paris, France. Data protection declaration: https://refiner.io/legal/privacy-policy/

Social media

We are present on various social networks and in this context we process data that allows us to communicate with the users who are active there. If you also use these social networks, your data may be processed outside of Europe in countries where the legal bases in the field of data protection may be weaker. In addition, user data is generally used for advertising and market research purposes. For example, profiles can be built based on user behavior.

Those who wish to obtain detailed information on the types of data processing and the possibilities of blocking (opt-out) are requested to consult the data protection declarations and the indications of the operators of the networks concerned. Likewise, with regard to requests for information and claims relating to user rights, it is recommended that you contact the service providers concerned directly. These service providers are the only ones who can access user data and therefore can directly take the corresponding measures and provide information.

Facebook:

social network. Service Provider: Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA. Together with Facebook Irland Ltd., we are responsible for collecting data from users of our Facebook wall but not for its further processing. This includes information about the content that users view or interact with, or their actions (see Facebook's data use policy: https://www.facebook.com/policyhttps://www.facebook.com/legal/terms/page_controller_addendum). Facebook's data use policy mentions which security measures Facebook must comply with and how users can, for example, send their requests for information or solutions directly to Facebook. You can find more information in the "Information about Pages Statistics data": https://www.facebook.com/legal/terms/information_about_page_insights_da….

Twitter:

social network. Service Provider: Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2 D02 AX07, Ireland. Parent Company: Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. Data protection declaration: https://twitter.com/fr/privacy, (settings) https://twitter.com/personalization.

Shop and e-payment

When you make purchases in our online shop, we collect and store the data necessary to process your order. When you create a customer account, we store other information such as payment method and items already ordered in order to make your visit more enjoyable. We work with shipping service providers to be able to make these services available. We also commissioned a service provider for the purchasing and payment functions. As part of these activities, service providers may obtain access to the data necessary to fulfill their mandate:

Wallee:

when you shop at our shop, your payment is processed by the following payment processor: Wallee AG, General-Guisan-Strasse 47, 8400 Winterthur, Switzerland. Data protection declaration: https://wallee.com/privacy_policy.html

Donate online

If you use our website to make a donation or to enter into an affiliation, we store the information provided, such as the amount and the address, in our database. The personal data that is transmitted to our payment service provider depends on the chosen payment method.

RaiseNow:

e-payment platform and online form for making donations and concluding affiliations. RaiseNow's e-payment platform, headquartered in Zurich, complies with all financial authority guidelines and IT security standards, and is PCI-DSS certified. All transactions are transmitted securely by SSL. Service provider: RaiseNow AG, Hardturmstrasse 101, 8005 Zurich, Switzerland. Data protection declaration: https://www.raisenow.com/fr-ch/politique-de-confidentialite

Data erasure

Your data is deleted or anonymized as soon as it is no longer necessary to achieve the purpose of its storage. However, we ask you to take into account that we may invoke restrictions provided for by law if we are required to keep or process certain data (e.g. accountants), if we have a predominant interest in such data or if we need it to assert rights or protect those of other natural or legal persons. If this is the case, the data processing is limited to the corresponding purposes, i.e. that the data is blocked and not processed for other purposes.

Your rights as a data subject

As a data subject, the following rights are guaranteed to you within the framework of the legal provisions:
Right to object: you have the right at any time to object to the processing of personal data concerning you.
Right to revoke authorizations: you have the right to revoke the authorizations you have given at any time, for example to receive the newsletter.
Please note that if you restrict the processing of your data, you may no longer be able to benefit from all of our offers or this may lead to the termination of a contract (e.g. membership).

Permission to access:

you have the right, in accordance with legal provisions, to know whether and if so what data concerning you is being processed as well as to obtain further information and a copy of such data.

Right of rectification:

you can ask to complete your data or to rectify those which concern you and which are incorrect.

Right to erasure and restriction of processing:

you have the right to demand that the data concerning you be erased immediately or, alternatively, to demand that their processing be restricted.

Right to data portability:

you have the right to demand that the data which concerns you and which you have made available to us be transmitted to you in a structured, customary and readable format by computer (or other machine), or that they be transmitted to another person responsible.
Complaint to supervisory authorities: you have the right to lodge a complaint with a data protection supervisory authority if you feel that the processing of your personal data violates data protection legislation .

Data protection questions and contact

For any question relating to data protection on our websites or if you wish to request the erasure of your data, you can contact us by email at info@kids-trip.ch or by post at the following address:

 

Kids-Trip Nicolas Edouard
Avenue de Tivoli 29, 1007 Lausanne, Vaud 

 
 

Amendments and updates to the data protection declaration

We update this data protection declaration as soon as changes in our data processing require it. Please inform yourself regularly about the content of our data protection declaration. Should any action be necessary on your part, such as granting permission, we will contact you.